The purpose of this policy and procedure is to outline Global Training Academy’s approach to managing fees and refunds and to demonstrate how fees paid in advance are protected by Global Training Academy.
This complies with Clauses 5.3, 7.3 and Schedule 6 of the Standards.
ASQA means Australian Skills Quality Authority, the national VET regulator and the RTO’s registering body
Standards means the Standards for Registered Training Organisations (RTOs) 2015 from the VET Quality Framework
Note this policy has been written to comply with the requirements for Global Training Academy who are not government entities and Australian universities. Adjust accordingly (in line with Clauses 5.3 and 7.3 of the Standards).
1. Protection of fees paid in advance
Global Training Academy protects the fees that are paid in advance by students.
- Global Training Academy does not require a student to ever pay more than $1500 in advance for services not yet provided, either prior to course commencement or at any stage during their course. Fees will be paid off during the course in instalments according to an agreed set payment plan.
2. Fees and refund information
Prospective and current students are advised of the fees associated with a course on the relevant Course Outline and on the Student Agreement. In compliance with Clause 5.3 of the Standards, this is provided prior to enrolment or commencement of training, whichever is first. Fee information includes:
- All relevant fee information including fees that must be paid and payment terms
- Deposits and refund information and conditions relating to these
- The learners rights as a consumer including any cooling off period
Refund information is outlined on the Student Agreement and in the Student Handbook.
3. Inclusions in course fees
Unless otherwise specified, course fees include all the training and assessment required for students to achieve the qualification or course in which they are enrolling.
- Course fees do not include required text books and learning materials. These are at an additional cost, as outlined on the Course Outline. Textbooks can either be purchased from Global Training Academy or external textbook providers as indicated on the Student Agreement.
Course fees include the issuance of a testamur and record of results and/or statement of attainment. For additional copies or re-issuing of any of these documents an additional fee is applicable. This fee is currently $50 per request.
4. Late payments
Students who are experiencing difficulty in paying their fees are invited to call our office to make alternative arrangements for payment during their period of difficulty.
Debts will be referred to a debt collection agency where fees are more than 40 days past due. Global Training Academy reserves the right to suspend the provision of training and/or other services until fees are brought up to date. Students with long term outstanding accounts may be withdrawn from their course if payments have not been received and no alternative arrangements for payment have been made.
All course fees, include a non-refundable deposit / enrolment fee which is outlined on the Course Outline. The deposit is non-refundable except in the unlikely situation Global Training Academy is required to cancel a course due to insufficient numbers or for other unforeseen circumstances. In this case, students will receive a full refund of their deposit.
Students who withdraw from a course and wish to seek a refund or have the amount they owe on their fees reduced, must apply to Global Training Academy in writing, outlining the details and reason for their request. Students who have not completed a withdrawal form are not eligible for consideration of a refund or reduction in fees.
Eligibility for a refund will be assessed based on the services provided to the student and the costs incurred by Global Training Academy in order to provide those services to the student.
The outcome of the refund assessment will be provided in writing to the student’s registered address, outlining the decision and reasons for the decision along with any applicable refund or adjustment notice. Refund assessments can be appealed following our Complaints and Appeals Policy and Procedure.
|A. Deposit invoices
|B. Fee instalment invoices
|C. Receiving payments
|D. Managing overdue fees
|E. Processing refunds
|Document No. & Name:||SC15 – Fees & Refunds P&P|
|Quality Area:||Students and Clients|
|Author:||Global Training Academy|
|Approved By:||CEO, Global Training Academy|
|Review Date:||One year after approval|
|Standards:||Clause 5.3 of Standard 5; Clause 7.3 of Standard 7; Schedule 6.|